Customer Service Journey

Course Information

If you’re a business owner or manager, then you likely already know why great customer service is imperative to the success of your business. Actually, customer service is like a long journey – we call it Customer Service Journey! A customer service journey is the accumulated experiences a customer undergoes when they decide to interact with a brand, or purchase a service or product. Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This course will teach you how to achieve customer service excellence and offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers throughout their journey. As a result, they become loyal advocates for you and your organization.

What Will You Learn

The content or training topics shall be discussed thoroughly with the client company to meet the needs of employees and to achieve the training objectives. ASK can customize the content and the training methods 100% – which is our ultimate strength!

Who Should Attend

  • Those who are dealing with internal and external customers
  • Those who drive sales and PR
  • Those who are new to service industry

Recommended Duration and Class Size

  • 12 Training Hours
  • 25 ~ 35 learners for Face-to-Face Training

    25 ~ 50 learners for Online Training

Who Joined Before

Comments from Learners